This document defines the Acceptable Use Policy of Adept Business Systems Pty Ltd, the developer and owner of Surga Central. Your use of Surga Central is subject to this policy. If you breach this policy, we reserve the right to suspend or terminate your account with immediate effect.

 

Definitions

For the purposes of this Acceptable Use Policy, all references to “Adept”, “we”, “us” or “our” in this statement are references to Adept Business Systems Pty Ltd (ABN 85 003 467 794).

The terms “customer”, “you” or “your” in this document includes all visitors to our website, subscribers, purchas- ers and users of our services and products.

The terms “Surga Central” or “Surga” refers either to the business or the online platform as the context requires.

The term “website” refers to websites with the URL www.surgacentral.com or www.surgacentral.com.au

The term “electronic messages” refers to email, instant messaging, SMS and MMS (text and image-based mobile phone messaging).

The term “ACMA” refers to the Australian Communications and Media Authority.

 

Anti-Spam Policy

The ACMA defines spam as “unwanted messages sent to a person’s email account or mobile phone.”

Under the Spam Act 2003, it is illegal to send, or cause to be sent, unsolicited commercial electronic messages. The Act covers email, instant messaging, SMS and MMS of a commercial nature. It does not cover faxes, internet pop-ups or voice telemarketing.

Further information on the Spam Act and practical guidelines for complying with the act can be found at the ACMA website - http://www.acma.gov.au

A full version of the Spam Act can be found at the Australian Government ComLaw website - http://www.comlaw.gov.au

Electronic messages, sent from Surga Central, must follow the ACMA’s recommendations outlined in the “Spam Act 2003: A practical guide for business, February 2004”. The three key steps you should follow are:

  1. Consent - Only send commercial electronic messages with the addressee’s consent - either express or inferred consent.
  2. Identify - Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message.
  3. Unsubscribe - Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly.

In addition, you are responsible for ensuring that the electronic messages you send in connection with your business operations do not generate a volume of spam complaints in excess of industry standards. If we determine that the volume of spam complaints is higher than industry standards (more than 1 out of 1,000); we reserve the right to consider that you have breached this policy and suspend or terminate your account.

We prohibit the use of third-party, purchased or rented mailing lists, unless you are able to provide proof that individuals on the list have opted-in to receiving electronic messages of the type you will be sending.

You should ensure that your customer details are reasonably accurate and up-to-date. Incorrect address details are not only inefficient but also lead to bouncebacks. Multiple bouncebacks will cause ISPs to block Surga Central (and you).

You should make every effort to segment your electronic messages into groups of similar attributes so you can transmit relevant data to your target audience.

 

Prohibited Content Policy

Surga Central must not be used to send anything offensive, to promote anything illegal, or to harass anyone. This includes:

  • Pornography or other sexually explicit material
  • Electronic messages promoting or selling illicit substances
  • Electronic messages that violate the Spam Act

 

Change Notifications

Any changes to our Acceptable Use Policy will be posted to this website. Changes to the Acceptable Use Policy will become effective as of the date we post on the website and will generally be notified by means of news updates on our website.

 

Reporting Spam

If you suspect that Surga Central has been used by someone in breach of this policy, please contact us immediately at abuse@adept.com.au