Adept Business Systems Pty Ltd, the owner of Surga Central, recognises the importance of protecting personal information. This Privacy Policy tells you how we collect information when you visit the site and what we do with it. By continuing to use this website or using the services offered by this website, you consent to our collection, use and transfer of your personal information under the terms of this Privacy Policy.

 

Definitions

For the purposes of this Privacy Policy, all references to “Adept”, “we”, “us” or “our” in this statement are references to Adept Business Systems Pty Ltd (ABN 85 003 467 794).

The terms “customer” or “you” in this statement includes all visitors to our website, subscribers, purchasers and users of our services and products.

The term “information” refers to both information about you and what we can reasonably assume to be information about your customers and contacts stored within Surga Central.

The term “personal information” refers to information about you which is personally identifiable like your name, address, telephone number or email address.

The term “services” refers to the services offered by Adept.

The terms “Surga Central” or “Surga” refers either to the business or the online platform as the context requires.

The term “website” refers, where applicable, to websites with the URL www.surgacentral.com or www.surgacentral.co.uk.

 

Collection and Use of Information                       

We collect information when you subscribe to Surga Central. We do so via subscription requests, feature or support requests, community postings (i.e. forums, etc), comments and suggestions.                       

We endeavour to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Surga accounts require a Username, a Password and, optionally, a Security Phrase to log in. When you have finished using Surga, please select the “Logout” button to prevent someone from using your computer to access your account. You should keep your Username and Password safe and never disclose it to a third party.

                    

We will never share your personal information with third parties outside of Adept unless you give express permission for us to do so, or unless we are required to do so under applicable law. However, we may offer services that provide aggregated statistical analysis to third parties without in any way revealing your detailed personal information.

 

Employees of Adept have access to personally identifiable information. All employees are legally bound to uphold this policy and observe your right to privacy and confidentiality. Personal information will only be used by Adept for the purpose of:     

  • Invoicing and collections of monies. This will include sending you emails, invoices and notices of delinquency.
  • Sending you system alert messages to let you know about changes to our services including planned outages, availability of new functionality, software updates, breaches of our Acceptable Use Policy, changes to our Privacy Policy and possibly other documents and agreements.
  • Providing customer service and to obtain feedback
  • Improving the services we offer. We may occasionally conduct online surveys that may ask you for demographic information (your location, your position, product usage etc). We will only use the information collected if you have granted us permission to do so. You are free to revoke permission at any time.
  • Meeting legal requirements such as complying with court orders and valid subpoenas.
  • Prosecuting and defending a court, arbitration or similar proceeding.l
  • Sending you promotional material that you "opt-in" to receive.

We store all emails and endeavour to keep records of all communications so we have a history of our interactions with you that may subsequently be used for our support services.

                      

Opt-out Notifications

You may opt-out of receiving email communications from Adept at any time. You need to email us to have your details removed from our email distribution list. We endeavour to process opt-out notifications immediately, but please allow up to five working days for the removal to be completed.

                      

Cookies and Tracking Technology

A cookie is a small amount of data sent from our server and stored on your computer. The cookies we use are essential for parts of the website to operate and without them the website cannot operate as intended. For example, we use cookies:

  • To allow you to carry information across pages of our website and avoid having to re-enter information.
  • Within registration to access stored information; and/or
  • To help us recognise you as a unique visitor when you return to our website and to allow us to tailor content.

The use of cookies and tracking technology may record information such as Internet domain and host names, Internet protocol (IP) addresses, browser software and operating system types, click-stream patterns, and dates and times that our site is accessed. The use of cookies and other tracking technologies allows us to improve our website and your browsing experience. We may also evaluate information that does not contain personal information for trend analysis.

                      

Other Websites

You may be able to access other sites by clicking on links that we have provided on any of our websites. We are not responsible for the privacy practices or the content of these linked websites.

                      

Security Breaches

We will notify you, as soon as possible, if a breach in security results in an unauthorised intrusion into Surga which materially affects you or people in your database. We will subsequently report the corrective action taken in response to the intrusion.

                      

Change Notifications

Any changes to the Privacy Policy will be posted to this website. Changes to the Privacy Policy will become effective as of the date we post on the website and will generally be notified by means of news updates on our website.

                      

Data Accuracy

Every effort is made to ensure your details are accurate and up-to-date. If your data changes, then you are responsible for notifying us of those changes so that we can keep your details up-to-date.

                      

Opt-out Notifications

If you have any queries or concerns about our Privacy Policy, please notify us through postal mail at:

 

Adept Business Systems Pty Ltd

Privacy Department

Level 12 South Tower

1-5 Railway Street

Chatswood NSW 2067

Australia

          

Alternatively, you can submit your queries via email to privacy@adept.com.au